Refund Policy

Last updated August 24, 2026

Overview

This policy covers reservations, the Swish appliance, and meal plan deliveries. It sits alongside your legal rights, which it does not limit.

Reservations

Your reservation is fully refundable, and we do not charge the purchase price until your unit ships.

  • Cancel any time before shipment and you are refunded in full.

  • Cancel by emailing info@swishrobotics.com from the address on the order.

  • If a reservation fee has been taken, it is returned to the original payment method.

Returning an appliance

You may return a Swish within 30 days of delivery for a refund of the purchase price.

  • Tell us within the 30 days by emailing info@swishrobotics.com. We will issue a return authorisation and instructions.

  • Pack the appliance and all included parts — pot, stirring rod, pods, seasoning containers, cables, and documentation.

  • The appliance should be in a condition consistent with ordinary inspection and trial. We may reduce a refund to reflect loss in value from handling beyond that.

  • Do not send anything back before you have a return authorisation.

[REVIEW] Confirm the window, who pays return shipping, and whether a restocking fee applies. State it plainly here either way.

Refund timing

Once we receive and check the return, we process the refund within 10 business days to the original payment method. How quickly it appears then depends on your bank or card issuer.

Damaged, faulty, or wrong items

If your appliance arrives damaged, faulty, or is not what you ordered, contact info@swishrobotics.com within 7 days of delivery with your order number and photographs. We will arrange a repair, a replacement, or a refund at no cost to you, including return shipping.

Limited warranty

The appliance carries a limited warranty against defects in materials and workmanship under normal household use, beginning on the delivery date. It covers repair or replacement of the affected part or appliance at our option.

It does not cover accidental damage, misuse, unauthorised modification or repair, commercial use, cosmetic wear, or consumable parts.

[REVIEW] Set the warranty term — 12 or 24 months is typical — and confirm the exclusions with counsel. Written warranties on consumer goods carry specific disclosure requirements in the US.

Meal plan deliveries

Meal deliveries are perishable and cannot be returned.

  • If a delivery arrives damaged, spoiled, incomplete, or late enough to be unsafe, tell us within 48 hours with photographs and we will refund or replace the affected items.

  • Skip or cancel before the weekly cut-off shown at checkout. After the cut-off that week’s box is already in preparation and is charged.

  • Cancelling a plan stops future deliveries. It does not refund a box already prepared or dispatched.

Robo-Ready pods and accessories

Unopened pods and accessories can be returned within 30 days of delivery. For food safety, opened pods cannot be returned unless faulty.

Promotional and early-bird pricing

If you cancel an order bought at a promotional price, we refund what you actually paid. Promotional pricing depends on the offer’s conditions and may not be available again if you re-order later.

Contact

Returns, refunds, and warranty claims: info@swishrobotics.com. Include your order number so we can find it quickly.